Cancellation & Refunds

Last updated: 24 September 2026

This policy applies to fees paid to ComplyGlobally for filing services. Generating a compliance calendar is free.

Cancelling a service

• Before you pay: you can remove any service from your portal at any time, free of charge.
• After you pay, before we start work: cancel by messaging us in the portal or by email and we refund our fee in full.
• After we have started preparing the filing: we refund the part of our fee that covers work not yet done, and explain the amount to you in writing.
• After the filing has been submitted to the authority or the service is marked complete in your portal: the service has been delivered and our fee is not refundable.

When we refund in full

• You were charged twice or charged the wrong amount.
• We cannot provide the service you paid for.
• You gave us all documents and payment at least 10 business days before the deadline and we did not file on time because of our error (our fee for that filing).

Not refundable

• Government, state or third-party fees already paid to the authority on your behalf.
• Penalties or interest charged by authorities, except as set out in our Terms.

How refunds are paid

Refunds go back to the original payment method through Razorpay within 5 to 7 business days after we approve them. Your bank may take a few extra days to show the credit. Refunds are made in the currency you paid; any currency conversion is handled by your bank or card issuer.

How to request a refund

Message us in your portal or email support@complyglobally.com with your company name and the service. We reply within 2 business days. If you have a problem with a payment, please contact us before raising a dispute with your bank; we will sort it out quickly.